Frequently Asked Questions about Gibson Connect
What is Gibson Connect? Gibson Connect is a not-for-profit, wholly owned subsidiary of Gibson EMC, your electric cooperative (the same local people you already know and trust). Gibson Connect will provide advanced communications solutions (high-speed internet, telephone and TV/video) through a broadband fiber network.
What are the benefits of broadband fiber? Fiber is known for being future-proof, meaning that the fiber we install today will be able to handle increased data loads as the need for more and more speed grows. Fiber technology makes it possible to deliver speeds up to 1 Gig (1,000 megabits per second or 1,000 mbps). This is 100x faster than what the average home or business can get currently. Fiber is more reliable than other types of networks, less prone to interference and complications from lightning and other natural elements. Fiber also tends to raise the property value of homes.
Why is Gibson EMC getting into the retail internet business? Many of our members have asked us to meet this essential need. Because we are committed to improving the quality of life for our members, we’re going to try and help meet this need for reliable, affordable and high-speed internet service.
Who is eligible for Gibson Connect services? Gibson EMC members except those within Tennessee’s West Kentucky and Tennessee Telecommunications Cooperative area. Tennessee law restricts our ability to serve these members.
Will Gibson Connect make my electric bills go up? No. Your Gibson EMC board and management will only provide this service in a way that is financially feasible. The board has approved a phased-in approach to protect co-op members and the financial integrity of the cooperative.
What do you mean by a phased-in approach? We will use a participation model (join.gibsonconnect.com) that enables members to drive our construction process. We’ll have our service area divided into community and substation based participation zones. When a zone reaches the required participation level, our board will vote to move forward with engineering and construction.
What are you offering and how much will it cost? We will offer a variety of excellent internet based services for our residential and business members. Our basic high-speed internet offering for residential members is 250 megabits per second down (how fast you can download something from the internet) and 250 megabits per second up (how fast you can upload something onto the internet) for $49.95/month. We’ll also offer a residential telephone for $29.95/month. If there’s enough interest, we’ll offer television packages too. For a complete listing of our residential and business offerings, check out the Products tab at join.gibsonconnect.com.
How can I sign up? You can register through join.gibsonconnect.com, call 1-844-859-6767 or come by your local Gibson EMC member service center (during regular business hours). If registering from the site, enter your address in the grey box on the right. There is a $20 registration fee that will apply to your first month’s bill, and you will be required to make a one year commitment. Registration will enable you to avoid paying a $200 connection fee later.
Can I register if I am currently locked into a contract? Yes. Go ahead and register at join.gibsonconnect.com and pay the $20 registration fee. We'll build a service drop to your home when we are in the area, and a Gibson Connect representative will call to verify your services and to schedule an installation. At that time, just inform us of the date in which your contract will be over, and we'll contact you around that time to hook you up. Registering now will allow us to go ahead and build a service drop while we are in the area and prevents you from paying a $200 installation fee later.
How fast is 100 megabits per second? A typical phone service DSL line is about 6 megabits per second down and about one megabit per second up. 100 megabits per second is a much higher speed internet service.
How can I sign up? First, you must register at join.gibsonemc.com. Enter your address in the grey box on the right. Pre-register through this site, call 1-844-859-6767, or come by your local Gibson EMC member service center (during regular business hours).There is a $20 pre-registration fee that will apply to your first month’s bill, and you will be required to make a one year commitment. Pre-registration will enable you to avoid paying a $200 connection fee later.
How soon after signing up will I get service? Once a zone reaches the required registration/participation level, our board will vote to move forward with engineering, ordering materials and construction. Unfortunately, we cannot provide a firm timeline. The answer is dependent on a number of variables like the number of miles of fiber that must be constructed within a zone and the number of zones currently under construction. We’re excited about providing this service, but please remember that delivering service over a 12-county area is a big job that may take many years to complete. Of course, as zones reach their participation requirements we will provide more specifics regarding timelines.
What can I do to speed up the process? Encourage your neighbors to sign up too. The higher the participation in your zone, the faster we can provide this essential service.
To register, go to join.gibsonconnect.com.