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Power Restoration Process

Gibson EMC's employees stand ready to respond quickly whenever there is an outage. Our personnel are monitoring Gibson EMC’s electric system and are available to take members’ telephone calls 24-hours-a-day, every day.

Computerized equipment is strategically located on our physical electric system to alert Gibson EMC personnel if there is a major outage. However, members are always encouraged to call if they experience an outage. As soon as we are aware an outage exists, Gibson EMC dispatches personnel to restore service.

When restoring service, Gibson EMC gives first priority to hospitals and critical services such as police and fire departments, and water and sewer stations. The next step is to restore the main feeder lines from substations; these lines serve and will restore power to the greatest number of customers. Finally, Gibson EMC makes repairs that will restore service to individual homes and businesses.

While it may be frustrating for members to see us working in an area and leaving it before restoring everyone’s electric service, the restoration process outlined above enables Gibson EMC to help the most members in the shortest amount of time.

Click here for an illustration.


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